Rowlinsons Solicitors is proud to announce that we have been shortlisted for the Client Care Award (26+ employees) at the Modern Law Awards 2025. This esteemed recognition highlights our unwavering commitment to delivering exceptional client service.
The shortlisting comes on the heels of a transformative year for Rowlinsons, marked by significant investments in both our team and technology. In 2024, we introduced our bespoke Excellence Programme into our Property Team. This initiative led to the creation of the Rowlinsons Client Service Excellence Charter, a powerful framework designed to enhance our client service while fostering alignment with the firm’s core values: Integrity, Passion, Knowledge, Togetherness, and Forward Thinking.
In the last 12 months we have also:
- Supported professional development, with employees gaining STEP, CILEX, and CLC qualifications.
- Introduced cutting-edge technology, including the Legl platform, which has revolutionised client onboarding, reducing average documentation completion time from two weeks to just 73 hours.
- Enhanced accessibility, offering home and hospital visits and a bespoke app for seamless communication and document exchange.
Rowlinsons has also maintained an impressive 4.9/5 average rating from 577 reviews on ReviewSolicitors, a testament to our team’s dedication.
Director and Head of Property Tom Parkinson commented:
“We are delighted to be shortlisted for the Client Care Award at the Modern Law Awards 2025. At Rowlinsons, we pride ourselves on putting clients at the heart of everything we do across all departments.
This recognition is a testament to the dedication of our staff and our commitment to innovation in delivering a superior client experience.”
The award ceremony will take place on Thursday, 6th March 2025, at The Vermilion, Manchester.