Rowlinsons Solicitors has received overwhelming positive client feedback since its successful integration of inCase, a mobile conveyancing app, now part of Access Legal, into its property services department.
The innovative app has significantly transformed how Rowlinsons’ conveyancing services are handled, providing clients with a smoother, faster, and more efficient service, whilst helping to reduce the firm’s environmental impact.
The firm’s clients can now track real-time progress of their property transactions, securely sign and submit documents, receive instant updates anytime, anywhere, all via the inCase app. The improved experience has already been recognised by recent clients, as they share on ReviewSolicitors:
“The app Rowlinsons use is very helpful and easy to use, making communication between client and solicitor effortless and accessible.” Another shares, "Love the app, it’s efficient, easy to use and to keep up to date with process."
And with significant time now saved for staff, Rowlinsons can focus on delivering a seamless and high-quality service.
The app has also streamlined Rowlinsons' internal processes, reducing reliance on paper and post. By shifting away from traditional methods, the firm has cut down turnaround times, improved communication, and made the conveyancing journey easier to navigate for clients. The significantly reduced printing, postage and paper consumption, has also contributed to Rowlinsons’ goal of reducing its environmental impact and become a more sustainable business.
Tom Parkinson, Head of Property at Rowlinsons Solicitors, reflects on the success:"Our aim has always been to provide the best possible experience for our clients, and the partnership with inCase has been a game-changer in terms of how we deliver our conveyancing services. The app has allowed us to provide a seamless and efficient process, from the initial instruction right through to completion, improving both communication and overall client satisfaction. We’re proud to be leading the way in offering a modern and environmentally friendly approach to conveyancing while ensuring our clients feel supported and informed every step of the way."
Rob Hosier, Sales Director at inCase, adds:
“We’re thrilled to see how Rowlinsons has embraced the full potential of inCase. It’s more than just a tool - it’s transforming the way firms operate and improving client satisfaction in real, measurable ways. We’re committed to helping our partners enhance their services and create more efficient, sustainable ways of working, Rowlinsons have truly demonstrated how this can be done.”
Rowlinsons Solicitors is committed to continue its focus on client service and innovation, and the firm is excited to build on this success to further improve the conveyancing experience for all clients.